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Windsor Surgery

Welcome to Windsor Surgery

Windsor Surgery

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. Our clinical team of 8 doctors, 2 nurse practitioners, 5 nurses and practice pharmacist are well supported by our large reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite pharmacy providing a range of additional NHS services.

As a practice we feel it is important to be involved in the training of future doctors and therefore we are actively involved in teaching undergraduate medical students and qualified doctors who are training to be General Practitioners (GPs). We strive hard to provide a high standard of care to all our patients and due to our high level of on the day access appointments have the lowest A&E attendance for patients within our local commissioning group. 

We are delighted to have been rated as ‘good’ by the CQC following our recent inspection in October 2014. We were awarded ‘outstanding’ in 10 areas and ‘outstanding’ overall for how effective our services are for patients. You can view the full report here.

We are always happy to welcome new patients from people residing within the practice boundary, click here for details. 

IMPORTANT CHANGES TO THE OUT OF HOURS SERVICE

As you may be aware, the NHS 111 service has already been introduced in many areas of the country. As from Friday 31st July, this service will take over all out of hours calls for GP services in our area from 6.30 pm each day and over the weekend.

We have been able to retain the services of Preston Primary Care Centre and patients calling 111 will be offered an appointment at Preston Primary Care Centre or a visit if necessary.

In addition our patients may still contact Preston Primary Care Centre directly on 01772 788058 between 6.00pm and 6.30pm during the week and between 1.00pm and 6.30pm on a Thursday.

The NHS 111 service is outlined below, but for more information please visit the NHS choices website by clicking here.


The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you. Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
 


Latest News   Latest News
 

Click here for recent Surgery news. Current topics include:

  • Cold calls
  • Named GP
  • Staff Changes
  • Nurse Appointments
  • Garstang Core Team
  • Care and Repair - Free service for over 60's or those with a disability
  • Friends and Family Test (FFT) -  June results
  • Your General Practice


 


Better Care Together   Better Care Together


‘Better Care Together’ is a review of local health services, covering the hospitals in Lancaster, Barrow and Kendal.

The review is an opportunity to make sure the best possible health services are provided across North Lancashire and South Cumbria. To find out more visit the website or view the February 15 strategy document.


Choose Well   Choose Well
 


If you are normally healthy, there are a range of NHS services on your doorstep where you can go for fast and effective advice and treatment. A&E departments and 999 services are for those who are seriously ill or emergencies. Around 1 in 4 patients leave the A&E department without requiring any treatment. It is important to ensure that you seek treatment from the right place so that busy emergency departments can be used to help those who need it most.

Patient Information Leaflets for a range of conditions can be found here. Click here to find out more about the local services available to you.
 


Chronic Disease Management   Latest News


If you have a chronic disease you will be invited to attend annual reviews at the surgery. This is an important part of managing your condition and checking your medication. It is also an opportunity for you to ask the Doctor or Nurse any questions you may have, so please do ensure you arrange your appointments as requested. If you do not wish to attend then please do let us know so we can remove you from the invite list. 
 


Prescription Service   Patient Access
 


You  can use Patient Access to book appointments, order repeat prescriptions, change contact details and view part of your medical record online. 

If you are not already registered for Patient Access you can do so by visiting our reception desk, you must do so in person and bring with you some form of ID such as your photo driving licence or passport. Patient Access is only available to those aged 16 or over. Please note if you would like access to view part of your medical record (a summary of medications, allergies/adverse reactions and immunisations) there is also a consent form to complete in reception.


Appointment Reminders   New website for Mobile Phones


We send appointment reminders via text message to those who have mobile numbers on their record. We also utilise the text message service for the Family and Friends test but you will not receive a request for feedback more than once in a 30 day period.

If you have your mobile number registered with us and do not want to receive text messages, simply reply ‘stop’ to any text you do receive, or inform reception.

If you would like us to contact you via SMS and we do not already have your details, you can update them at reception or online via Patient Access.


Patient Participation Group   Patient Reference Group
 

The purpose of our PRG is to provide an opportunity for you to discuss with us how we can develop and shape our services to best meet our patients' needs.

We try to make the group as representative of our practice population as possible, and are therefore appealing for new members aged between 18-30, or male patients who would be interesting in joining. 

We are always happy to welcome new members of any age, so if you would like to join, please pop into reception for a registration form, or visit our Patient Reference Group page for further information.  


Click here for further information.

Windsor Surgery
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