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Welcome to Windsor Surgery

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. Our clinical team of 8 doctors, 2 nurse practitioners, 5 nurses and practice pharmacist are well supported by our large reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary providing a range of additional NHS services.

As a practice we feel it is important to be involved in the training of future doctors and therefore we are actively involved in teaching undergraduate medical students and qualified doctors who are training to be General Practitioners (GPs). We strive hard to provide a high standard of care to all our patients and due to our high level of on the day access appointments have the lowest A&E attendance for patients within our local commissioning group.

We are delighted to have been rated as 'Good' by the CQC following our recent inspection in October 2014. We were awarded 'Outstanding' in 10 areas and 'Outstanding' overall for how effective our services are for patients. You can view the full report here.

We are very proud to be 1 of only 3 practices highlighted as a good example in the recent CQC report. Click here for a local news article and you can view the full report here.

We are always happy to welcome new patients from people residing within the practice boundary, click here for details.

Stop Press:
  • Current vacancy for experienced practice nurse, Click here for full details.

 

  • The Bay Dementia Hub at The Oak Centre, St Johns Hospice Lancaster, "A chance to chat and have a cup of tea in a relaxed setting" For more information please click here

 

  • New appointment system

Over the years we have frequently reviewed our appointment service in order to make optimum use of the clinicians we have available and provide the best service possible. As a response to patient, doctor and staff feedback we have again revised our appointments system with changes being implemented from the 4th April 16. Please click here for further details.

We would really appreciate your feedback to enable us to review the success of the new appointment system click here to view our survey and email your replies to LNCCG.WindsorSurgery@nhs.net

General News

Our current news stories include:

  • Friends and Family Test (FFT) June results
  • New appointment system from 4th April 16
  • Lancaster University Medical School need volunteers to help train the next  generation of Doctors
  • During June 2016 - 97 appointments were wasted due to people not attending
  • Read more...
Other Information:

Spring is coming: Self-care advice

Spring is finally here and along with it, hay fever season. It is an unpleasant minor ailment that can lead to sneezing, a blocked nose, itchy and watery eyes and coughing. Fortunately there are several things you can do to avoid contact with pollen and reduce symptoms, please click here for a self-care leaflet. Remember to visit your local pharmacy for free advice on the most suitable type of medication for you.


Better Care Together

Dr Andy Knox, a local GP in Morecambe Bay, has created some self-care videos to help promote health and wellbeing to the public. The videos cover a range of common health problems, such as earache, ringworm, eczema, head lice and sore throats; In total five videos have been created for the first series, with more planned for the future.

Dr Knox said "The problems identified in the videos are common and by following the advice many will clear up on their own. The videos aim to help people care for themselves without the hassle of making an appointment with their GP. They also aim to help the public save on unnecessary travel and additional expense, by managing the ailments simply by watching the videos at home and following the advice."

We would encourage patients to watch these videos before contacting the surgery for these minor ailments; not only could it save you time but it could save valuable appointments that could be used for patients with more serious and complex conditions.  Please be assured that the videos do make it very clear as to when you should seek further medical advice.

You can view the videos on the Better Care Together YouTube channel ‘BCTMorecambeBay’ or alternatively click here

These videos have been developed as part of a Better Care Together (BCT) initiative which looks at improving health care across our locality. Further information on BCT can be found here: http://www.bettercaretogether.co.uk/


Lancashire County Council are requesting your feedback 

Lancashire County Council are responsible for providing children's public health services. Including Health Visiting and School Nursing Services.

They would appreciate your views about these services, to complete the survey click here.


Patient Access

You can use Patient Access to book appointments, order repeat prescriptions, change contact details and view part of your medical record online.

If you are not already registered for Patient Access you can do so by visiting our reception desk, you must do so in person and bring with you two forms of ID, one presenting your photo and the other your address. For example your photo driving licence, passport, national 60+ bus pass, birth certificate, or any of these documents dated within the last 12 months; bank statement, council tax statement, P60/P45. Patient Access is only available to those aged 16 or over. Please note if you would like access to view part of your medical record (medications, allergies/adverse reactions,  immunisations, test results and coded data such as reason for consultation) there is also a consent form to complete in reception.  Click here for Patient Access.


Patient Reference Group

The purpose of our PRG is to provide an opportunity for you to discuss with us how we can develop and shape our services to best meet our patients' needs.

We try to make the group as representative of our practice population as possible, and are therefore appealing for new members aged between 18-30, or male patients who would be interesting in joining.

We are always happy to welcome new members of any age, so if you would like to join, please pop into reception for a registration form, or visit our Patient Reference Group page for further information.

Click here for further information.


Choose Well

If you are normally healthy, there are a range of NHS services on your doorstep where you can go for fast and effective advice and treatment.A&E departments and 999 services are for those who are seriously ill or emergencies.Around 1 in 4 patients leave the A&E department without requiring any treatment. It is important to ensure thatyou seek treatment from the right place so that busy emergency departments can be used to help thosewho need it most.

Patient Information Leaflets for a range of conditions can be found here. Click here to find out more about the local services available to you.

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Patient Access

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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