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Welcome to Windsor Surgery

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. Our clinical team of 8 doctors, 2 nurse practitioners, 5 nurses and practice pharmacist are well supported by our large reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite dispensary providing a range of additional NHS services.

As a practice we feel it is important to be involved in the training of future doctors and therefore we are actively involved in teaching undergraduate medical students and qualified doctors who are training to be General Practitioners (GPs). We strive hard to provide a high standard of care to all our patients and due to our high level of on the day access appointments have the lowest A&E attendance for patients within our local commissioning group.

We are delighted to have been rated as 'Good' by the CQC following our recent inspection in October 2014. We were awarded 'Outstanding' in 10 areas and 'Outstanding' overall for how effective our services are for patients. You can view the full report here.

We are very proud to be 1 of only 3 practices highlighted as a good example in the recent CQC report. Click here for a local news article and you can view the full report here.

We are always happy to welcome new patients from people residing within the practice boundary, click here for details.

Stop Press:

New appointment system

Over the years we have frequently reviewed our appointment service in order to make optimum use of the clinicians we have available and provide the best service possible. As a response to patient, doctor and staff feedback we have again revised our appointments system with changes being implemented from the 4th April 16. Please click here for further details

General News

Our current news stories include:

  • New appointment system from 4th April 16
  • April is Bowel Cancer Awareness Month
  • Lancaster University Medical School need volunteers to help train the next  generation of Doctors
  • Friends and Family Test (FFT) March results
  • During March 2016 - 72 appointments were wasted due to people not attending
  • Publication of GP earnings  Read more...
Other Information:

Spring is coming: Self-care advice

Spring is finally here and along with it, hay fever season. It is an unpleasant minor ailment that can lead to sneezing, a blocked nose, itchy and watery eyes and coughing. Fortunately there are several things you can do to avoid contact with pollen and reduce symptoms, please click here for a self-care leaflet. Remember to visit your local pharmacy for free advice on the most suitable type of medication for you.


Better Care Together

'Better Care Together' is a review of local health services, covering the hospitals in Lancaster, Barrow and Kendal.

The review is an opportunity to make sure the best possible health services are provided across North Lancashire and South Cumbria. To find out more visit the website at http://www.bettercaretogether.co.uk/


Patient Access

You can use Patient Access to book appointments, order repeat prescriptions, change contact details and view part of your medical record online.

If you are not already registered for Patient Access you can do so by visiting our reception desk, you must do so in person and bring with you two forms of ID, one presenting your photo and the other your address. For example your photo driving licence, passport, national 60+ bus pass, birth certificate, or any of these documents dated within the last 12 months; bank statement, council tax statement, P60/P45. Patient Access is only available to those aged 16 or over. Please note if you would like access to view part of your medical record (medications, allergies/adverse reactions,  immunisations, test results and coded data such as reason for consultation) there is also a consent form to complete in reception.  Click here for Patient Access.


Patient Reference Group

The purpose of our PRG is to provide an opportunity for you to discuss with us how we can develop and shape our services to best meet our patients' needs.

We try to make the group as representative of our practice population as possible, and are therefore appealing for new members aged between 18-30, or male patients who would be interesting in joining.

We are always happy to welcome new members of any age, so if you would like to join, please pop into reception for a registration form, or visit our Patient Reference Group page for further information.

Click here for further information.


Choose Well

If you are normally healthy, there are a range of NHS services on your doorstep where you can go for fast and effective advice and treatment.A&E departments and 999 services are for those who are seriously ill or emergencies.Around 1 in 4 patients leave the A&E department without requiring any treatment. It is important to ensure thatyou seek treatment from the right place so that busy emergency departments can be used to help thosewho need it most.

Patient Information Leaflets for a range of conditions can be found here. Click here to find out more about the local services available to you.


Named GP

As you may be aware, the government has stipulated that all patients must have a Named GP. At the Windsor Surgery, your Named GP is the same as your Registered/Usual GP. This does NOT mean you cannot still choose which doctor you see and you need not be concerned if your Named GP is not your preferred doctor of choice. We do not restrict patients to see a specific doctor or run individual GP lists at our surgery and patients may see any of the doctors. All the doctors have access to your patient records and at all times can view the care you have most recently received from another doctor or nurse within the practice and they liaise with each other closely with regards to patient care as necessary.

If you are not aware who your Named GP is and you would like to know, then please ask at reception the next time you visit the surgery. This information is also printed on the right hand side of your repeat prescriptions. If you have any concerns regarding this matter, please write to our Deputy Practice Manager, Mrs Hannah Routh, who will be happy to address this with the doctors on your behalf.

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NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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