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Windsor Surgery

Welcome to Windsor Surgery

Windsor Surgery

We are proud to offer a friendly and welcoming environment providing excellent local healthcare to the residents of Garstang and the surrounding area. Our clinical team of 8 doctors, 2 nurse practitioners, 5 nurses and practice pharmacist are well supported by our large reception and admin team. We are based within Garstang Medical Centre - a modern, purpose built premises, with easy access for disabled patients. We also have our own onsite pharmacy providing a range of additional NHS services.

As a practice we feel it is important to be involved in the training of future doctors and therefore we are actively involved in teaching undergraduate medical students and qualified doctors who are training to be General Practitioners (GPs). We strive hard to provide a high standard of care to all our patients and due to our high level of on the day access appointments have the lowest A&E attendance for patients within our local commissioning group. 

We are delighted to have been rated as ‘good’ by the CQC following our recent inspection in October 2014. We were awarded ‘outstanding’ in 10 areas and ‘outstanding’ overall for how effective our services are for patients. You can view the full report here.

We are always happy to welcome new patients from people residing within the practice boundary, click here for details. 

Urgent news:

A recent news article regarding treatment for asthma may have led to some concerns for patients with respiratory conditions. Inhaler prescribing within the surgery has always followed the guidelines advised by Asthma UK. Please continue on your current medication until your next review.


The surgery is aware of companies cold calling patients to offer prescription collection services and in some cases suggesting this is with the agreement of the Practice.  Windsor Surgery does not endorse any company cold calling patients and requesting their medical details and we will not post prescriptions directly to a pharmacy company.  Please do not give your personal and medical details to anyone calling you -  unless you are happy to do so and you are certain you  have properly identified to whom you are talking.  If you have any concerns please contact the surgery on 01995 603350.


Latest News   Latest News
 

Click here for recent Surgery news. Current topics include:
 

  • Staff Changes
  • Nurse Appointments
  • Garstang Core Team
  • Care and Repair - Free service for over 60's or those with a disability
  • Friends and Family Test (FFT) -  May results
  • Diabetes Awareness Week
  • Your General Practice


 


Better Care Together   Better Care Together


‘Better Care Together’ is a review of local health services, covering the hospitals in Lancaster, Barrow and Kendal.

The review is an opportunity to make sure the best possible health services are provided across North Lancashire and South Cumbria. To find out more visit the website or view the February 15 strategy document.


Choose Well   Choose Well
 


If you are normally healthy, there are a range of NHS services on your doorstep where you can go for fast and effective advice and treatment. A&E departments and 999 services are for those who are seriously ill or emergencies. Around 1 in 4 patients leave the A&E department without requiring any treatment. It is important to ensure that you seek treatment from the right place so that busy emergency departments can be used to help those who need it most.

Patient Information Leaflets for a range of conditions can be found here. Click here to find out more about the local services available to you.
 


Chronic Disease Management   Latest News


If you have a chronic disease you will be invited to attend annual reviews at the surgery. This is an important part of managing your condition and checking your medication. It is also an opportunity for you to ask the Doctor or Nurse any questions you may have, so please do ensure you arrange your appointments as requested. If you do not wish to attend then please do let us know so we can remove you from the invite list. 
 


Prescription Service   Patient Access
 


You  can use Patient Access to book appointments, order repeat prescriptions, change contact details and view part of your medical record online. 

If you are not already registered for Patient Access you can do so by visiting our reception desk, you must do so in person and bring with you some form of ID such as your photo driving licence or passport. Patient Access is only available to those aged 16 or over. Please note if you would like access to view part of your medical record (a summary of medications, allergies/adverse reactions and immunisations) there is also a consent form to complete in reception.


Appointment Reminders   New website for Mobile Phones


We send appointment reminders via text message to those who have mobile numbers on their record. We also utilise the text message service for the Family and Friends test but you will not receive a request for feedback more than once in a 30 day period.

If you have your mobile number registered with us and do not want to receive text messages, simply reply ‘stop’ to any text you do receive, or inform reception.

If you would like us to contact you via SMS and we do not already have your details, you can update them at reception or online via Patient Access.


Patient Participation Group   Patient Reference Group
 

The purpose of our PRG is to provide an opportunity for you to discuss with us how we can develop and shape our services to best meet our patients' needs.

We try to make the group as representative of our practice population as possible, and are therefore appealing for new members aged between 18-30, or male patients who would be interesting in joining. 

We are always happy to welcome new members of any age, so if you would like to join, please pop into reception for a registration form, or visit our Patient Reference Group page for further information.  


Click here for further information.

Windsor Surgery
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